Guidance in the city

    How can we make the city's offer accessible also to people with cognitive challenges? Now we are looking for companies that want to be involved and contribute to a digital solution that provides support and increased independence.






    "Guidance in the city" is an innovation challenge from Karlstad municipality and DigitalWell Arena. The municipality of Karlstad is investigating the possibility of procuring a digital service that can make people with cognitive challenges to a greater extent, independently take part in the city's offer. It can, for example, be about culture, community life, various activities and experiences that give a richer life.

    We are now collecting information from interested companies to get a better picture of possible solutions.



    The number of people with impaired cognitive ability in various degrees of variation is likely to be more than 200,000 today. This group of people is expected to almost double by 2050, which represents a major challenge for society.

    People with cognitive challenges cannot always absorb information, guidance and support in the way it is designed. These people often need adapted information and adapted support to manage on their own and to participate in society. It is a large group of people who are affected. "Guidance in the city" could offer these people greater security, inclusion and participation in society, while it could also contribute to a higher degree of self-reliance and independence. 

    If the guidance can be done digitally to a greater extent, resources are also freed up in the public sector, and it also leads to increased security and increased independence for relatives as well.



    People with cognitive challenges, it can be people on the autism spectrum, people with dementia problems, people with acquired brain damage or people who for other reasons have a different way of interpreting or taking in information.

    • We know that many people within this target group do not take part in what society offers. It could be that you don't know how to do it, which creates an uncertainty that means you don't want to expose yourself to the stress and unpredictability that it entails.
    • People within the target group often work better if you get the information visually. This means that you see the information, and that the information remains so that you can look at it again and again with the same message.
    • Visual information can be written, it can be a photo, a picture of an object, etc. Through assessments of the person's ability to take in information and instructions, you arrive at what works for each individual.
      It is important to consider that the same person may need different types of visual instructions depending on interest and motivation, as well as how many steps may be included in a task or in an activity to be performed.
    • Digital technology has given us great opportunities to manage on our own. Signs and guidance found in the city can be supplemented with your own chosen support, such as a GPS, Google maps or other. Some people with cognitive challenges cannot cope with general instructions and guidance. For these people, we need to adapt information to the way the person best absorbs information, i.e. we need to ensure that we speak the same language.

    Listen: This is how different situations can be experienced for a person with cognitive impairment


    Does your company want to be involved and contribute to a solution? Record a video in which you answer the following two questions. The video doesn't have to be professional quality - a simple mobile video will do just fine. All communication must be in Swedish.

    • On a conceptual level – how would you contribute to solving the challenge? Draw, for example on a whiteboard, and explain.
    • In what way would you like to work to develop this solution and do you have experience with it before?

    Also answer the following questions in writing via e-Call no later than 15-06-2023. There you also enter the link to the film you recorded. 

    • How do you assess the degree of difficulty in developing a solution like this and what do you think are the biggest difficulties?
    • What experience do you have as a company that is relevant to this challenge?
    • How would it develop you as a company to be part of a procurement process to solve this challenge?
    • Would you have the capacity for, and interest in, scaling up the solution nationally, after a possible first deal with Karlstad Municipality?
    • How does a potential solution handle different requirements and aspects around information security?
    • What support do you see that you would need in connection with development/procurement/scaling?

    The next step in the process will be to invite the companies that contributed with proposed solutions to an Innovation Forum on the challenge, on Wednesday 26 May at 10:00-11:30. There is the opportunity to ask questions directly to the relevant businesses within Karlstad municipality.
    (Link to registration at the bottom of the page.)

    We will work according to demand acceleration methodology. For you as a company, this means, among other things, that you will work together with operations and users from the municipality of Karlstad in a process where other companies can also be included in order to design a value-creating solution.

    For the municipality of Karlstad, it is central that the developed solution is sustainable over time. We will therefore support you as a company in various ways to secure a commercially scalable solution on the market. Among other things, by offering support via DigitalWell GovTech Incubator, but also by attracting and involving more municipalities in the development work.

    All questions are referred to e-Call

    Other information

    A procurement can be preceded by a so-called Request For Information, RFI. An RFI is one way to Karlstad municipality to gather information about possible solutions, delivery conditions and requirement models in one or more areas before a possible production of procurement documents. For the companies, it is thus a way to be proactive and to have the opportunity to influence procurements in good time before the procurement documents are completed

    The purpose of this RFI is to obtain fromm basis for taking a position on whether a procurement should be carried out and, if so, how it should be carried out. 

    If you consider that any part of the information you provide is covered by confidentiality, you are asked to indicate this and specify which information is meant and what damage you risk incurring if the information is disclosed. If the data is requested, it will Karlstad municipality to carry out an independent confidentiality assessment taking into account what you stated regarding confidentiality. Karlstad municipality however, in this context would like to draw your attention to the fact that the scope according to the Publicity and Secrecy Act to classify information submitted as a result of an RFI is limited.

    No financial compensation is paid for solely answering this RFI.



    The regional project DigitalWell is financed by the European Union - European Regional Development Fund. The purpose of DigitalWell is that we will together develop digital solutions for needs in welfare with the user's own abilities in focus.